In short, use this service if you needed a nightmare or a bad joke or you needed your day to be spoiled tremendously! Other's shipping company always advice customer on the sop and basic info before customer ship out the parcel, when comes to this company they will claims that it is customer responsibility to check and they're not able to provide any information on that.Ĭome on, parcel delivery everyday to and fro custom, and you are not aware on the sop, not able to advice any custom declaration information to customer? Not up to standard of a delivery company because their CS / website did not provide clear information to protect their customer, and eventually cause the delay which can actually be prevented! In result of customer have to pay extra handling fee beside the tax! With no Cs there to pick up call and no reply email this call handling fee? Parcel is delay 1 month till now due to the custom clearance issue. If you email them, either no reply or selective question replied but when it comes extra charges and payment, they will respond. If you engage their delivery service, be prepared to self service till the end and waste plenty of time and money.īe prepared if ship anything to Malaysia, there is no CS there to pick up the call or just ask you to hold the line until it cut off. If anything happens, they will claim that it's customer responsibility Not Professional, No Assurance, No Responsibility Firstly, this company do not deserve 1 star
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